TERMS OF SERVICE
This website is operated by Starlite Soap Studio . Throughout the site, the terms “we”, “us” and “our” refer to Starlite Soap Studio . Starlite Soap Studio offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
SECTION 1 - ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).You must not transmit any worms or viruses or any code of a destructive nature.A breach or violation of any of the Terms will result in an immediate termination of your Services.
SECTION 2 - GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any reason at any time.You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice.We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
SECTION 5 - PRODUCTS OR SERVICES (if applicable)
Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.We have made every effort to display as accurately as possible the colours and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any colour will be accurate.We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.
SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.For more detail, please review our Returns Policy.
SECTION 7 - OPTIONAL TOOLS
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.
SECTION 8 - THIRD-PARTY LINKS
Certain content, products and services available via our Service may include materials from third-parties.Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.
SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e‑mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.
SECTION 10 - PERSONAL INFORMATION
SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.
SECTION 12 - PROHIBITED USES
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.
SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.In no case shall Starlite Soap Studio , our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
SECTION 14 - INDEMNIFICATION
You agree to indemnify, defend and hold harmless Starlite Soap Studio and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.
SECTION 15 - SEVERABILITY
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.
SECTION 16 - TERMINATION
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).
SECTION 17 - ENTIRE AGREEMENT
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.
SECTION 18 - GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Starlite Soap Studio, 764 Fort Street, Victoria BC V8W 1H2, Canada.
SECTION 19 - CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time at this page.We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
SECTION 20 - CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at email@example.com
FREQUENTLY ASKED QUESTIONS
ABOUT STARLITE SOAP STUDIO
What is Starlite Soap Studio?
Starlite is a small creative business dedicated to the teaching and production of products like cold process soaps, lotions & creams, soy and beeswax candles, liquid soap and several other products.
When/where was Starlite Soap Studio founded?
We have been offering workshops since 2010 within The Good Planet Company, a Victoria, BC-based retail store. When we sold the store in 2016, we maintained workshops within Good Planet for a few years, and then moved to our current location in 2023.
Where is Starlite Soap Studio located?
We are located at 622 Courtney St in Victoria, BC, Canada. For more information, click here.
How do I contact Starlite Soap Studio?
We want to hear from you!
- The best way is to use the “contact us” page on this website, or directly by email at hello (at) starlitesoapstudio.com
- We do not have a full-time phone answering employee, but you can text us anytime at 250 883 9414. We will endeavour to respond within a couple of hours.
- There is a “chat with us” bubble on the website which, if not monitored, will alert us to email our response as soon as possible.
Please be patient - we try to respond to all enquiries as quickly as possible, but sometimes if we are elbow-deep in candle wax or soap batter, it might take a while to get back to you. If we are out of town or away from the internet, you will receive an auto-response to your email detailing our return date.
MAKING A BOOKING
How do I make a booking?
All Starlite workshop reservations are made online at starlitesoapstudio.com. This ensures that we have exact numbers and will never experience duplicate bookings or overbookings.
I'm trying to book 4 seats, but the shopping cart keeps reverting to 3 seats
The system is telling you that although you requested four seats, there are only three seats left for booking in that event. Please try another date or event.
Oh no! I booked the wrong date / wrong event!
Please email us at firstname.lastname@example.org with the details and we will do all possible to fix the error.
Can I bring a friend for free?
All Starlite reservations are for one person only. We encourage you to bring along friends and family members, but every person in attendance requires a paid reservation.
Can I bring my child?
Starlite’s workshops are adult oriented, and often involve the use of potentially dangerous items such as knives, hot water, hot wax, or sodium hydroxide. In the past, younger children have become bored and/or disruptive which spoils the fun for other participants in the workshop. Our policy guideline states that participants should be at least sixteen years of age, however, we recognize that every child’s level of maturity and attention span will differ. If your child feels comfortable in the presence of other adults and can maintain their attention span for a full two-hour session, then we are more than happy to welcome them as a paid participant with an accompanying paid adult customer.
If you have younger children who are interested in joining a workshop, you might consider booking a private group workshop. While the presence of a paid adult participant will be required for safety reasons, this is a good way to enjoy a family event without fear of upsetting other customers.
Can I have a discount?
We believe that Starlite workshops offer great value - you will leave the workshop with products equal to or greater than the price of the workshop, plus the entertainment value and all of the knowledge required to repeat the process at home. Therefore, we do not discount our workshops. Similar workshops in other cities will regularly sell for in excess of US$100. We believe that our current workshop price offers an unparalleled value and we are sure you will agree!
Can I book a seat for just myself?
Yes! The majority of Starlite’s workshops are for general signup by individuals. If it’s just you, or you and a couple of friends, you can easily sign up online at starlitesapstudio.com under the“BOOK A SEAT”heading.
If you want to book a larger group of people and would like the studio and instructor all to yourself, then please click on the “BOOK A GROUP” heading.
What is a “Private Group Workshop?”
This is a great option if up to ten friends or family members want to get together for a fun morning, afternoon or evening of soap, candle or lotion making. We make it very easy to book, and if you don’t want to pay for everyone, you simply send them the private booking link that we will create, so that they can pay their own way!
Will you do an offsite workshop in my space/office/home?
We do not currently offer "offsite" workshops.
Is there a per-person discount for a private group workshop?
Our private group workshops are priced “per seat.” We are sorry, we do not offer any group discounts. However, having the workshop (and instructor) for yourself and your friends or family is always a ton of fun.
Why do I have to pay tax?
Starlite Soap Studio is a small business located in British Columbia, Canada, and as a result, is obligated to collect and remit taxes to the provincial and federal governments. The current rate of PST is 7% and the current rate of GST is 5%. We do not have the authority to waive taxes.
I have a gift certificate. How do I redeem it?
Each gift certificate may be exchanged for one seat, so all you need to do is browse the available workshops and dates, book the seat you want, enter your personal details, then use the certificate serial number as a coupon code as you check out. Any problems, please email us at email@example.com
I have a “Black Friday” gift certificate. How do I redeem it?
Last year, we sold a small number of “$10 off” gift certificates during the Black Friday discount weekend. This certificate is programmed in the reservation system to be valid for redemption between January 1st and December 31st of the following year. The reservation system will not accept a booking using your certificate code number until after 00:01 on January 1st.
I changed my mind. Can I have a refund?
Click here for our cancellation and refund policy. We do not offer refunds, but we do allow a change of date if you can give us ten days' advance notice.
Can I make a last-minute date change?
This puts us in an awkward situation, since we cannot fill your empty seat, and the workshop will still go ahead without you. It’s a bit like a concert, a play or a recital - with respect to the other attendees, the organizer cannot re-schedule the event to a later date if you do not attend. However,if you can give us ten days' advance notice, we will switch your workshop to another event of your choice or offer you a gift certificate or soap/candle-making kit of your choice.
Can I gift or sell my seat to someone else?
Yes. Please let us know by email before the event if a person other than yourself will be attending
Will you describe a typical workshop?
A typical Starlite Soap Studio workshop consists of four to ten participants, seated around a U-shaped table grouping, with the instructor located in front of a TV monitor.
The workshop begins promptly at the scheduled time with some brief information about the workshop ahead, a quick “getting to know you” exercise, and then straight into the subject matter. We will discuss a little theory, and then choose the specific products needed to make the project at hand. Once we have everything we need to make our unique creation, we put it all together and before we know it, two fun-filled hours have passed and we have our project complete!
What is Starlite’s most popular workshop?
They are all fun, but most people begin with our Beginner Soap Workshop or our Soy Candle Workshop. That being said, you can book any of our workshops with the knowledge that you will be given all the required information and materials to make a great product, you’ll have a ton of fun and you will learn all the knowledge, tips and tricks to repeat the project at home if you choose.
Do you provide any written information?
Every workshop comes with an online PDF handout, communicated to you after the workshop, detailing the formulation and method used for the project at hand, as well as useful tips, tricks and product-sourcing information.
Can I sit down in the workshop?
Yes, every participant has a seat and may remain seated for the entirety of the workshop.
Are your workshops accessible?
We are wheelchair accessible in that there are no steps between the curbside and your Starlite Soap Studio seat, which may be replaced with a wheelchair. Starlite Soap Studio's washroom is fully wheelchair accessible. Please let us know if we can assist in any way.
Do you use essential oils or fragrance oils?
We use both! Essential Oils are derived/distilled from real botanicals, whereas Fragrance Oils are largely synthesized to replicate natural botanicals. Both are safe to use, and each kind of scent has particular applications. Some Starlite workshops use only essential oils, some use only fragrance oils, and many workshops use both.
Can I bring my own essential oils or fragrance oils?
Yes, you can, but we cannot guarantee that your particular product will be compatible with the specific project being created during the workshop. For example, some oils may “seize” soap, or be ineffective in candles.
Do you use lye?
Yes. Lye is a strong alkali and has been used for centuries in the manufacture of soap. Lye can be used as a cleaning agent and is also used in the food industry for the making of lutefisk, olives, cannedoranges, century eggs, pretzels, bagels,moon cakes, ramen noodles and other foods. Lye is the generic name for sodium, potassium and other hydroxides. In Starlite’s soap-making workshops, we use a small quantity of sodium hydroxide or potassium hydroxide combined with distilled water. This is the traditional and best way to make gentle, natural soap. The lye completely transforms in the process of saponifying the oil blend and sodium hydroxide.
Do you use palm oil?
We regularly use RSPO-certified palm oil in soap making. Palm oil comprises 38% of the globe’s total vegetable oil production while using only 10% of the land required to grow soybean, sunflower or rapeseed oil, making it an extremely efficient crop. Humans consume an average of 17 pounds of palm oil per capita, per year. That being said, there are legitimate concerns surrounding palm oil’s impact on deforestation and loss of natural habitat for endangered animals. Greenpeace opposes the use of palm oil biofuels. We provide our customers with a palm-free alternate recipe in our workshop handout, should they prefer to avoid this product.
Does Starlite use paraffin wax?
No. Starlite Soap Studio offers candle workshops using only soy wax or beeswax. Paraffin wax (or petroleum wax) is derived from petroleum, coal and shale gas.The burning of paraffin candlesreleases toxic chemicals such as toluene, a known carcinogen for humans (and their pets!)
PRODUCT & SERVICE ENQUIRIES
Can I offer Starlite workshops in my own town?
We are developing an easy-to-follow program to enable beginner and established entrepreneurs to offer our workshops in their own home town, anywhere in the world. This program includes business basics, material lists, workshop notes & presentations, and lots more. Drop us an email at firstname.lastname@example.org to find out more.
Does Starlite wholesale its products?
Starlite does not currently wholesale any of its products.
Do you sell soap-making supplies?
Yes, we sell soap making supplies such as colourants, soap oil blend, sodium hydroxide, soap cutters, soap molds, exfoliants, melt-and-pour soap, and more, within our section of The Good Planet Company, as well as at online at StarliteStudioStudio.com under the “shop supplies” section
Do you sell candle-making supplies?
Yes, we sell candle making supplies such as soy wax, beeswax, wicks, colours, scents and more within our section of The Good Planet Company, as well as at online at StarliteStudioStudio.com under the “shop supplies” section
Do you sell bulk supplies? I need 50kg of oil and 20kg of sodium hydroxide
No, we only sell hobbyist-size quantities of soap and candle making supplies.
Do you sell gift certificates?
We sell gift certificates for Starlite Soap Studio workshops online at StarliteStudioStudio.com. The certificates can easily be redeemed online by the recipient for any available workshop seat.
What shipping method does Starlite use?
If you order online and require shipping, we strive to dispatch your order within 24 hours from our base in Victoria, BC to any location in Canada by Canada Post Expedited Mail. We are sorry, we no longer routinely ship to the USA or other international destinations due to the steep increase in shipping rates. If you are located outside of Canada and would like a shipping quote please contact us at email@example.com
Can I buy everything I need through Starlite Soap Studio?
Not EVERYTHING ;-) but pretty much all you need to make some beautiful soap or candles, in hobbyist (not bulk) quantities. You can buy Starlite’s crafting products online at StarliteSoapStudio.com, or if you live close by, you can visit us within The Good Planet Company at 764 Fort St in Victoria, BC, Canada.