REFUNDS, CHANGES AND NO-SHOWS
SEE BELOW FOR COVID-19 POLICIES AND UPDATES
With 72 hours advance notification, Starlite Soap Studio allows for free re-booking of a workshop. We are sorry, but we cannot offer refunds.
CANCELLATIONS and NO-SHOWS
For cancellations and no-shows, we do not offer refunds, but you are welcome to transfer your seat to somebody else for the same event. Alternately, you may wish to arrange a "make at home" kit so you can complete your project at home.
If you are running late for a workshop, please contact us as soon as possible. Your spot and materials will be ready for you and you can join the class. If you are really late, you just may not have enough time to finish your project. The instructor will do all possible to assist you, but refunds cannot be offered if you can't catch up.
COVID-19 UPDATE, NOVEMBER 2020
AT THIS TIME, ALL SCHEDULED WORKSHOPS ARE CONTINUING AS PLANNED, USING STRICT COVID-19 SAFETY PRECAUTIONS FOR YOUR SAFETY AND OURS.
For everyone's safety, we closely adhere to the BC Ministry of Health Guidelines. Our workshops take place in a safe, segregated retail setting and we closely follow recommended Covid-19 safety precautions.
The wearing of protective face masks is now mandatory in BC, and we request that you wear your mask within the Good Planet store, and during the full duration of the Starlite Soap Studio workshop. Your mask may be temporality removed while seated and selecting scents for your products.
A LETTER EMAILED TO STARLITE CUSTOMERS HOLDING BOOKINGS FOR NOVEMBER & DECEMBER 2020:
Dear Starlite Soap Studio customer:
Our workshops are Covid-19 safe. With two metres of separation between each of the maximum four participants, compulsory wearing of face masks, enhanced sanitization and minimal touchpoints, we have made every effort to ensure that you will feel safe in the environment.
Although we are not in a position to offer refunds, we want you to feel secure that your expenditure on a Starlite workshop is safe until you feel comfortable attending. Therefore, your options are as follows:
- If you can give us at least seven days’ notice, you may postpone any scheduled workshop to a later date. Your re-booking will be valid at any time in 2021, and a unique discount code will allow you to choose the date and type of workshop online. Easy!
- Your booking may be exchanged for a make-at-home kit! Within the coming week or two, we will have new soap, lotion and candle kits available for purchase on our website. We can provide you with a unique discount code that will allow you to exchange your workshop for one of these kits.
- Your booking is fully transferable. If you feel that under your personal circumstances, the risk of coming downtown and attending a workshop is unwise, you may transfer your booking to any friend, colleague or family member. Just drop us a line with the name and email address of the new participant.
- You may exchange your pre-booked workshop for a gift certificate valid for any available workshop or kit. The gift certificate does not expire. This could be a fun holiday or birthday gift!
NOTES REGARDING WORKSHOP POSTPONEMENTS DURING THE COVID-19 "FIRST WAVE" OF MARCH 2020: