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REFUNDS, CHANGES AND NO-SHOWS

OUR REFUND AND EXCHANGE POLICY:  

REFUNDS/EXCHANGES

With 10 days advance notification, Starlite Soap Studio allows for free re-booking of a workshop. We are sorry, we cannot offer refunds but we will do all possible to re-schedule you to an acceptable workshop date. 

CANCELLATIONS and NO-SHOWS

For cancellations and no-shows, including those caused by weather events, traffic jams, family illness, and other unforeseen circumstances, we do not offer refunds, but you are welcome to transfer your seat to somebody else for the same event.  This is consistent with other events such as concerts, theatrical performances and lectures. In lieu of the workshop,  you may wish to arrange for a free Starlite "make at home" kit so you can complete a project at home. 

RUNNING LATE?

If you are running late for a workshop, please contact us as soon as possible. Your spot and materials will be ready for you and you can join the class. If you are really late, you just may not have enough time to finish your project. The instructor will do all possible to assist you, but refunds cannot be offered if you can't catch up.