COVID-19 Postponement Policy (Click Here)

COVID-19 POSTPONEMENT POLICY

COVID-19 POSTPONEMENT POLICY: UPDATE 26th MARCH 2020

Dear Starlite Customers:

With the COVID-19 crisis continuing and our host company Good Planet's storefront temporarily closed, Starlite Soap Studio's workshops for the first half of April have been postponed. 


You can rest assured that your workshop booking is safely "on ice" and can be re-booked for ANY workshop at ANY time in the future by simply emailing us with your name and original workshop date.  

Even if your workshop has not yet been postponed, you are welcome to postpone your participation until such time as you feel safe in re-booking. That could be the summer, the fall, or next year, it's your choice. 

Thank you, everyone, for your business and your understanding!

We know that everyone is looking forward to putting this behind us and getting back to work. We urge you to check in on your neighbours and friends, and of course, practice gratitude and kindness. It makes life so much better :-D

Stay safe :-) 
Ian and Alain

 

 

COVID-19 POSTPONEMENT POLICY: UPDATE 17th MARCH 2020

Dear Starlite Customers:
Further to our message last week when we announced a free 2020 postponement policy for Starlite workshop customers, most people and businesses have started to take responsibility to socially distance themselves, in order to stop the spread of COVID-19.  This includes our workshop host, Good Planet, who today have closed until the end of the month. 

This week’s and next week's workshops were cancelled and all participants advised accordingly. Those of you who did not rebook for April and May dates can rest assured that your workshop can be re-booked for ANY workshop at ANY time in the future by simply emailing us with your name and original workshop date.  

Even if your workshop is not yet cancelled, you are welcome to postpone your participation until such time as you feel safe in re-booking.  That could be the summer, the fall, or next year, it's your choice. 

We will continue to cancel dates as requested by customers, health authorities, and our partners at Good Planet. We will be sure to keep you informed as we do so via the email address you provided us with when you booked. 

Thank you, everyone, for your business and your understanding! We know that everyone is looking forward to putting this behind us and getting back to work.  We urge you to check in on your neighbours and friends, and of course, practice gratitude and kindness. It makes life so much better :-D

Stay safe :-) 
Ian and Alain

 

 

COVID-19 POLICY: UPDATE 16th MARCH 2020

Dear Starlite Customers:
Further to our message last week when we announced a free 2020 postponement policy for Starlite workshop customers, the situation has continued to develop as just about everyone has now decided to “socially distance” themselves.

This week’s workshops (March 15-21) were cancelled and all participants advised accordingly. Those of you who did not rebook for April and May dates can rest assured that your workshop can be re-booked for ANY workshop at ANY time in the future by simply emailing us with your name and original workshop date.  

Even if your workshop is not cancelled, you are welcome to postpone your participation until such time as you feel safe in re-booking.  That could be the summer, the fall, or next year, it's your choice. 

We will continue to cancel dates as requested by customers, health authorities, and our partners at Good Planet. We will be sure to keep you informed as we do so via the email address you provided us with when you booked. 

Thank you, everyone, for your business and your understanding! We know that everyone is looking forward to putting this behind us and getting back to work.  We urge you to check in on your neighbours and friends, and of course, practice gratitude and kindness. It makes life so much better :-D

Stay safe :-) 
Ian and Alain

 

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COVID-19 POLICY: 12th MARCH 2020

Starlite Soap Studio will offer free postponement of any workshop that you are currently booked into.
You can re-book it right away for a later scheduled date, or you can just let us know by email when you feel comfortable to re-book, whether that's next week, next month or next year. Your booking is safe, and we look forward to welcoming you. 
Just e-mail your details (name, workshop type, workshop date, order # if you have it) to hello@starlitesoapstudio.com and we will get back to you within 24 hours. 

 

 

OUR STANDARD POLICY: 

REFUNDS/EXCHANGES

With 48 hours advance notification, Starlite Soap Studio allows for free re-booking of a workshop. We are sorry, but we cannot currently offer refunds. 

CANCELLATIONS and NO-SHOWS

For cancellations and no-shows, we do not offer refunds, but you are welcome to transfer your seat to somebody else for the same event. 

RUNNING LATE?

If you are running late for a workshop, please contact us as soon as possible. Your spot and materials will be ready for you and you can join the class. If you are really late, you just may not have enough time to finish your project. The instructor will do all possible to assist you, but refunds cannot be offered if you can't catch up.