REFUNDS, CHANGES AND NO-SHOWS
COVID-19 UPDATE, MAY 29TH, 2021
Things are looking up! This week, the province lifted the restrictions implemented in early April, and we are raring to go! We have posted our schedule for June, July and August, including three new workshops!
Thank to every one of our customers for your kindness and patience in putting up with the postponements. We had been operating in a Covid-safe manner over the previous eight months, but the restrictions this time were unambiguous, and we had no choice but to put everything on hold.
For the benefit of customers who are not fully vaccinated, we will continue to operate reduced-capacity, 4-person, socially-distanced workshops with mandatory face mask usage until the autumn, or whenever the BC Health Authority tells us we can relax a bit.
All customers who held April and May workshop bookings were informed by email of the postponements. If you did not see that email, please check your junk/spam folders, or drop us a line at firstname.lastname@example.org so that we can bring you up to date. Thank you again for your patience and understanding :-)
OUR REFUND AND EXCHANGE POLICY:
With 72 hours advance notification, Starlite Soap Studio allows for free re-booking of a workshop. We are sorry, but we cannot offer refunds.
CANCELLATIONS and NO-SHOWS
For cancellations and no-shows, we do not offer refunds, but you are welcome to transfer your seat to somebody else for the same event. Alternately, you may wish to arrange a "make at home" kit so you can complete your project at home.
If you are running late for a workshop, please contact us as soon as possible. Your spot and materials will be ready for you and you can join the class. If you are really late, you just may not have enough time to finish your project. The instructor will do all possible to assist you, but refunds cannot be offered if you can't catch up.