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REFUNDS, CHANGES AND NO-SHOWS

COVID-19 UPDATE, OCTOBER 26th, 2021 

Your Starlite Soap Studio instructors are doubly vaccinated, as are all Good Planet staff. The BC Public Health Office has restrictions in place, including the use of face masks, covering both nose and mouth, in indoor settings.

At this time, while our workshops are exempt from the requirement to verify vaccination cards, we encourage all of our customers to be fully vaccinated in order to protect the health and safety of our fellow humans!  

With your safety in mind, we will continue to operate reduced-capacity, 4-person, socially distanced "scheduled" workshops with mandatory face mask usage until the end of 2021. This cuts our standard workshop size in half, but it helps ensure everyone's safety. Private Group workshops will continue to accommodate up to eight people from the same core group ("pod" or "bubble") of people. 

Thank you to every one of our customers for your kindness and patience in putting up with those unavoidable 2020 and 2021 Covid-19 postponements -the vast majority of customers have re-booked, but if you haven't done so yet, please drop us a line.  

With BC's 90% vaccination rate and compulsory mask usage, Starlite Soap Studio workshops are a safe and fun activity.  We hope to see you soon! 

Stay safe, everyone!  

 

 

OUR REFUND AND EXCHANGE POLICY:  

REFUNDS/EXCHANGES

With 7 days hours advance notification, Starlite Soap Studio allows for free re-booking of a workshop. We are sorry, we cannot offer refunds but we will do all possible to re-schedule you to an acceptable workshop date. 

CANCELLATIONS and NO-SHOWS

For cancellations and no-shows, we do not offer refunds, but you are welcome to transfer your seat to somebody else for the same event.  Alternately, you may wish to arrange a "make at home" kit so you can complete your project at home. 

RUNNING LATE?

If you are running late for a workshop, please contact us as soon as possible. Your spot and materials will be ready for you and you can join the class. If you are really late, you just may not have enough time to finish your project. The instructor will do all possible to assist you, but refunds cannot be offered if you can't catch up.